Delivery & Fulfillment Policy
Last Updated: February 2025 • 100% Instant Digital Delivery on eezhy.com
1. Nature of Digital Products & Instant Access
All items sold on eezhy.com (operating under the PayVault brand by Eezhy Technologies) are digital goods and software licenses. We do not sell or ship physical goods.
Because all products are intangible electronic goods, there are zero shipping fees, zero customs delays, and delivery occurs immediately upon successful payment authorization through our Merchant of Record, Paddle.com.
2. How You Receive Your Digital Products
Upon completing your checkout, delivery takes place via two automated channels:
1. Automated Email Confirmation
An automated email is sent to your registered billing email containing your unique License Key, secure product download links, setup documentation, and official VAT invoice from Paddle.
2. Instant On-Screen Access
Immediately after checkout completion, the browser redirects to a confirmation page with instant access to license credentials, API endpoints, and direct PDF invoice download.
3. Delivery Timeframe
- Standard Delivery Time: Within 1 to 5 minutes of payment confirmation.
- Availability: 24 hours a day, 7 days a week, 365 days a year across all international regions.
- Delays: In rare cases of high network congestion or anti-fraud card security verification by Paddle, fulfillment may take up to 15 minutes.
4. Missing or Delayed Delivery Support
If you have completed your purchase but have not received your fulfillment email within 15 minutes:
- Check your Spam, Junk, or Promotions folder for an email from
help@paddle.comorsupport@eezhy.com. - Verify that the email address entered during checkout was spelled correctly.
- Contact our 24/7 customer support team for an immediate manual re-delivery of your license credentials.
Fulfillment Support: support@eezhy.com
Average Resolution Time: Under 30 minutes